Cancellation Policy

Cancellation Fee

All customer-initiated order cancellations are subject to a $4.95 cancellation fee, which will be automatically deducted from any refund amount.

Why We Charge a Cancellation Fee

Due to our rapid order processing and fulfillment system, orders are typically prepared and packaged within hours of placement. The cancellation fee covers the payment-processing and administrative costs associated with recalling an order that has already entered our fulfillment pipeline.

How Cancellation Refunds Work

Example: if you cancel a $59.99 order, you will receive a refund of $55.04 ($59.99 − $4.95 cancellation fee). Cancellation refunds are processed back to your original payment method within 3–5 business days of the cancellation being confirmed.

Cancellation Window

• Cancellation requests must be submitted by email to hello@gethaverly.com within 24 hours of order placement, and before the order has been dispatched — whichever comes first.
• Orders cannot be cancelled after the 24-hour window has expired, or once they have been dispatched, regardless of the reason. Once an order has shipped, our Refund Policy applies instead.
• The cancellation fee applies to all customer-initiated cancellations within the window, regardless of the reason. Orders cancelled by us (for example, for a pricing error or a failed verification) are refunded in full with no fee.

Subscriptions

This policy governs the cancellation of individual orders before dispatch. Cancelling a subscription (stopping future renewals) is free and governed by our Subscription & Cancellation Policy; note that a renewal order that has already been billed and entered fulfillment is an order like any other and is subject to this policy’s window and fee.

By placing an order on our website, you acknowledge and agree to this Cancellation Policy. Questions: hello@gethaverly.com.