Shipping policy
At Haverly, we work hard to process and ship orders as quickly as possible. We fulfill orders through an international network of fulfillment partners and facilities; origin and routing vary by product and destination. This policy explains our timelines and what to expect.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, promotions, and holidays, processing may take longer. Orders are processed Monday through Friday, excluding weekends and holidays. Order changes or cancellations can only be accommodated within 24 hours of order placement and before dispatch — whichever comes first — per our Cancellation Policy: contact hello@gethaverly.com as soon as possible and we will try to help, but we cannot guarantee that an order can be modified or cancelled once it has entered fulfillment.
Shipping & Delivery Timeframes
Estimated delivery times with standard shipping, after dispatch: United States 5–15 business days; Canada, United Kingdom, Ireland, Europe, Australia, and New Zealand typically 10–20 business days, depending on the destination country and customs processing; some orders arrive sooner. During peak periods, delivery may take up to 25 business days. Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, customs processing, weather conditions, and peak shipping periods. Haverly is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our reasonable control. Title and risk of loss pass to you when we transfer your order to the carrier. Any customs duties, import taxes, or brokerage fees, where applicable, are the customer’s responsibility and are non-refundable.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–72 hours to appear after dispatch, and international routing can cause gaps in tracking visibility while a shipment moves between networks — this is normal. You agree that carrier delivery confirmation is deemed sufficient proof of delivery, even without a signature.
Address Accuracy
Customers are responsible for providing accurate, complete shipping information at checkout. We are not responsible for orders delayed, lost, or delivered to the wrong location because of address information entered incorrectly at checkout. Orders returned to us as undeliverable — due to an incorrect address, refusal of delivery, or failure to collect — can be reshipped after payment of a reshipment fee equal to the actual carrier cost, or refunded for the product cost less original shipping and a $4.95 processing fee.
Lost, Stolen, or Delayed Packages
If your tracking shows no movement for more than 10 business days, or your order has not arrived within 10 business days after the expected delivery window, contact us at hello@gethaverly.com and we will assist, including opening a trace with the carrier. For packages marked delivered by the carrier, please first check around your delivery location and with household members or neighbors; carrier delivery confirmation is considered proof of delivery, and we are not responsible for packages lost or stolen after confirmed delivery. If a package is confirmed lost in transit — never marked delivered — following a carrier trace, we will reship it or refund the product cost, at your choice. All other situations we handle case by case, and we will always try to find a fair solution.
Subscription Orders
Subscription orders follow the same processing and shipping timelines as one-time purchases. You can manage, pause, or cancel your subscription at any time through your customer account or by emailing hello@gethaverly.com.
Questions
If you have questions about your shipment, contact us at hello@gethaverly.com and we’ll be happy to assist.