Support
We’re Here to Help.
Real people, real answers — every message gets a reply within one business day, Monday to Friday.
Send us a message
Include your order number if your question is about an order — it speeds everything up.
Quick answers
When will my order arrive?
Orders are processed within 1–3 business days. Standard delivery after dispatch: 5–15 business days in the U.S., typically 10–20 business days internationally. You’ll get a tracking link by email once your order ships — give it 24–72 hours to start updating.
Can I change or cancel an order I just placed?
Email us as soon as possible — within 24 hours of ordering and before dispatch. Orders move into fulfillment quickly, so we can’t always catch them; cancellations that do go through carry a $4.95 processing fee per our Cancellation Policy.
How do I manage or cancel a subscription?
Any time, free: log into your account and choose Manage Subscription, or email us at least 48 hours before your next billing date. You can also pause or skip a delivery instead. Details in our Subscription & Cancellation Policy.
How should I take the softgels?
Two softgels with your first meal of the day. The formula is oil-based and built to absorb with food — no timing rituals, no empty-stomach rules.
Does it interact with anything I already take?
Haverly is designed to be additive — it replaces nothing you take. That said, we are not your doctor: show the label to your healthcare provider before starting, and stop and consult them if anything feels off.
I emailed — when will I hear back?
Within one business day, Monday through Friday. If it’s been longer, check your spam folder and add hello@gethaverly.com to your contacts — then write us again and we’ll make it right.