Subscription & Cancellation Policy

This Subscription & Cancellation Policy (“Policy”) governs subscriptions purchased through Haverly (“we,” “us,” “our”). By purchasing a subscription product, you acknowledge that you have read, understood, and agree to be bound by this Policy. Subscription details — price, billing frequency, and renewal terms — are displayed at checkout before you complete your order.

1. Subscription Benefits

  • Discounted pricing compared to standard one-time pricing
  • Automatic recurring delivery on your chosen schedule
  • Ability to pause, skip, or modify your subscription
  • Price protection — your renewal price never increases without at least 15 days’ advance email notice

2. Billing and Renewals

By enrolling, you authorize us to charge your selected payment method on the recurring schedule you chose at checkout, at the amount shown at checkout (which may include applicable taxes and shipping). YOUR SUBSCRIPTION AUTOMATICALLY RENEWS AT THE STATED FREQUENCY, AND YOUR PAYMENT METHOD IS CHARGED ON EACH RENEWAL DATE, UNTIL YOU CANCEL. Discounts applied to your initial order may not carry over to renewal orders unless otherwise stated. We and our payment providers may receive updated card numbers and expiration dates from your card issuer to keep your subscription active; contact your card issuer to opt out of its card-updater service. If a payment fails, we may retry the charge or suspend your subscription until updated payment information is provided. We may change the renewal price of a subscription with at least 15 days’ prior email notice; your continued subscription after the effective date constitutes acceptance of the new price. We may refuse to renew any subscription in our sole discretion. Renewal orders are processed and shipped within 1–3 business days after successful billing.

3. Cancellation

You may cancel your subscription at any time, free of charge. To avoid being charged for your next cycle, cancellations must be made at least 48 hours before your next scheduled billing date.

First-order note: subscription pricing reflects a discount from standard one-time pricing, provided in consideration of an ongoing subscription. If you cancel after receiving only your first discounted order, we reserve the right to adjust that order to standard one-time pricing and charge the price differential to your payment method. This adjustment exists to prevent abuse of subscription discounts and may be waived at our discretion depending on the circumstances — contact our support team and we will review your situation fairly. The adjustment does not apply to any order that has been refunded under the 90-Day Money-Back Guarantee or our Refund Policy.

You can cancel by:

  • Logging into your customer account at gethaverly.com and selecting Manage Subscription, or
  • Emailing hello@gethaverly.com with your full name and order number.

Cancellations made through your account take effect immediately, subject to the 48-hour cutoff. Cancellation requests received less than 48 hours before the next billing date may be processed after the upcoming order has been billed and shipped; that order is then covered by the subscription terms of our Refund Policy. Once cancelled, no future orders will be processed and no further charges will be made, and you will receive email confirmation.

4. Pause, Skip, and Modifications

You may pause your subscription for any duration, skip one or more upcoming orders, adjust quantity or frequency, or update your shipping address and payment method at any time through your customer account or by contacting hello@gethaverly.com. Changes must be made at least 48 hours before your next scheduled billing date to take effect for that cycle. During a pause, no orders are processed and no charges are made; you may resume at any time.

5. Refunds on Subscription Orders

Subscription orders are subject to the same conditions as one-time purchases under our Refund Policy. Renewal charges that have already been processed and shipped are not eligible for refund. It is the customer’s responsibility to cancel before a renewal; failure to do so does not constitute grounds for a refund. The 90-Day Money-Back Guarantee applies only to the first qualifying order and never to renewal charges.

6. Communications

By subscribing, you consent to receive order confirmations, shipping notifications, and billing notifications relating to your subscription. Where required by applicable law, you will receive renewal reminders before billing. Transactional communications related to subscription management cannot be disabled while a subscription is active; promotional communications can be opted out of at any time.

7. Changes to This Policy

We reserve the right to modify this Policy at any time. Material changes will be communicated to active subscribers by email, and continued use of the subscription following changes constitutes acceptance of the revised terms.

8. Contact

Questions about this Policy or your subscription: hello@gethaverly.com.